Terms, Conditions & Privacy

Delivery 

  • The delivery will be made to the address and delivery instructions you have given to Care-packages.co.uk At the point of delivery ownership of goods transfers to the customer.
  • Care-packages.co.uk  operates a policy of next day delivery. Should a delivery be delayed, the customer is obliged to accept and pay for the delivery up until close of business ( 5.30pm ) the following working day.
  • If you are unable to physically accept the delivery or your site is closed the delivery will be left in a safe place. Please notify us if you have any specific requirements.
  • Care-packages.co.uk  will not be liable for any late deliveries. Missing items must be reported within 24 hours.

Invoicing & Payment 

  • We invoice monthly in advance, at the beginning of each month. Payment is due within 8 days of the invoice date. Our invoices are sent out by email in PDF format to minimise paper print-outs.
  • Interest may be applied by Care-packages.co.uk  n overdue invoices. This will accrue from the date when payment becomes due and will be calculated daily a rate of 12.5% the first three months and a rate of 25% thereafter and shall accrue at such a rate after as well as before any judgment;
  • If the customer fails to make a payment on the due date of an invoice then without prejudice Care-packages.co.uk  can cancel or suspend deliveries without notice.

Order Alterations & Cancellations

  • We try and control waste of food as much as possible. The contents of each box are carefully planned in order to ensure this. We therefore require two working days notice for any order amendments.
  • You can cancel your subscription at anytime by giving us two working days notice.
  • If you opt to stop the deliveries after a calendar month has started, you must complete deliveries until the end of the calendar month which has started.

Holiday and Bank Holidays

  • We do not deliver on bank holidays or during the Christmas period, when most people are out of the office. We will email you to notify you of delivery days over the Christmas period.
  • If you have a Monday delivery or a Monday and Wednesday / Thursday delivery and your delivery falls on a bank holiday i.e. a Monday we will deliver your box on the Tuesday or Wednesday depending on your delivery location.
  • If you have a daily delivery we will cancel the Monday and Tuesday delivery.

Satisfaction Guarantee Office Fruit and Office Milk

  • We guarantee our fruit will last up to 2 days in your office at an ambient temperature (between 15-20 degrees centigrade) and milk for 4 days refrigerated. If your office temperature is higher or lower than this the the quality of the fruit may be impacted. Your milk will have 4 days shelf life.
  • 100% Satisfaction Guarantee: if any piece of fruit or milk is not to your satisfaction you will not be charged for it. This guarantee covers the specific fruit affected by the quality issue you experienced and you must contact us within 24 hours of the incident. A credit note will be raised for the value of the fruit affected.

Privacy Policy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact / Quote forms

We will use any information you give to us in order to market our services to yourself or the business you represent. By submitting your details you agree to us contacting you and your business by post, e-mail or telephone calls. You can remove this permission at any time by e-mailing us at sales@care-packages.co.uk

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We also use cookies and third-party tracking to monitor your interaction with our site and for advertising purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share your data with third party companies that operate on our behalf. We will use and print your phone number and e-mail on our deliveries to aid delivery. Our logistics partners may contact you using these to aid delivery.

We may also share your data with other fruit, milk, healthy snack and office supply businesses whom may contact you to sell there products.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website or contact us by e-mail or phone we store the personal information they provide. We store this data for a period of 5 years.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Eatfruit Ltd t/a Care-packages.co.uk

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ

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